FAQs

How do I order online?

It's easy to order online, see our How to Order page for a step by step guide.

Can I order using another method?

Of course! You can order by phone on 01467 629 666. Our lines are open 8am - 8pm Monday to Friday, 9am - 4pm Saturday and 10am - 4pm Sunday. You can also order by fax, email or post. See our How to Order page for further details.

I have a promotional code - how do I use it?

It’s best to enter the whole website address, including the code, into the address bar i.e. www.donaldrussell.com/abcd1122 or enter the code into the search bar in the top right of the Donald Russell home page. You can also enter the code in the “Offer Code” section in the first page of the checkout process. If you have any problems, please call and speak to an advisor on 01467 629 666.

How to leave delivery instructions and what if I need to change them?

We do have options for delivery instruction on our online checkout and if you need to go out on your elected delivery date you can select instructions for our couriers to leave your parcel somewhere safe. If you do not have a secure place for the parcel we can deliver to an alternative address.

In the event that you need to change your delivery instructions please contact us online as soon as possible or speak to an advisor on 01467 629 666

How do I know your site is secure?

The site is protected by Thawte, meaning we comply with the strongest identity authentication standard available today.