Delivery Policy

Free standard delivery on all orders over £40

Donald Russell Delivery

Here at Donald Russell, we aim to provide you with the best quality and service possible. We use national couriers to deliver your order, which is professionally frozen at the peak of perfection at no extra charge then securely packed in our pioneering chilled boxes. This ensures you can enjoy restaurant quality produce, that’s been delivered direct to your door.

Delivery Options

Standard Delivery Fee*

£5.00 (all day delivery service, Tuesday - Friday, to a single UK mainland address)
FREE Delivery on all orders over £40 or more
*standard delivery charge includes gross weight and packaging of order

Bespoke Delivery Options

Standard delivery fee of £5.00 plus the following supplement applies:

Please note, Next Day, Saturday and Guaranteed A.M. delivery is only available in certain postcode areas, if in doubt please call us first to check availability.
Call us on 01467 629666

Next day delivery, Tuesday - Friday (Order must be placed by noon) £2.00
Guaranteed A.M. delivery, Tuesday - Friday £4.00
Saturday delivery, all day only £4.00
Northern Ireland, Tuesday - Friday £7.00
Jersey & Guernsey, Wednesday - Friday £7.00

FREE Standard delivery

On all orders of £40 or more to a single UK mainland address (all day, Tuesday - Friday):

Delivery to Europe

£9.00 plus £3.00 per additional net kg (dependent on geographical location). Minimum order value £100. Please call 01467 629666 to place your order.

Earliest delivery date (standard delivery)

We can deliver your order on any day that suits you, from Tuesday to Friday inclusive. The earliest delivery date available is usually no more than two working days from the date you place your order, and is often less, e.g:

  • Order on Monday, get your order on Wednesday
  • Order on Tuesday, get your order on Thursday

Your order will be delivered on the date you choose, between 8.00am and 6.00pm (the delivery window may be extended during peak times or by force majeure).

We can't give you an exact time for delivery, but we can ask the driver to leave it somewhere safe if you're out. Please provide instructions for the driver, such as a neighbour's address, or a safe place to leave your box such as a patio or garage.

You can also arrange delivery to your workplace, or to a neighbour or friend if it's more convenient, at no extra charge.

Please note that delivery dates may be affected by public and bank holidays. You can always see the next available delivery date on our delivery date calendar at checkout, but if you are in any doubt, please feel free to call us on 01467 622044 and we'll answer any queries you might have.